Order Fulfillment

  • Orders are Shipped From Our Forth Worth Warehouse Within 1-3 Business Days From The Time of Purchase

  • Before an Order is Shipped - You May:

    - Ask For An Address/Information Change

    - Cancel Order For A Full Refund

  • Once an Order is Shipped You Will Receive SMS/Email Updates With Regards to The Shipping Info For Your Order

  • It May Take Up To 2 Business Days For Tracking Info To Be Fully Displayed


  • Our Orders Generally Arrive Within 6-10 Business Days Depending On Your Location From Fort Worth, TX.

  • While an Order is in Transit We Cannot:

    - Change Info or Address of the Recipient

    - Offer Refunds For Any Orders

    - Make a Reshipment of an Order

Returns + Refunds

  • In the case of a Stolen or Missing Package, Luminescence will reimburse or reship any stolen or lost goods to the customer.

  • All of Our LED Face Masks come with a 100% Lifetime Warranty - You may make returns and receive full reimbursement at any time for any reason. The cost of shipping to return your item to our warehouse is covered by the customer.

  • To Begin a Return - Please Fill out a contact form on our Contact Us page, explaining your situation and we will begin the return process. Once we receive your returned item - we will issue a full refund for the order. Refunds generally take 1-3 business days to be repopulated into your account, we ask that you remain patient during that time.